Complaints Procedure and Contact Details

At Neon Sapphire, we pride ourselves on providing the best possible underwriting service.

In the event that you wish to make a complaint, please contact us via any of the channels below:

Post: Neon Sapphire Underwriting Limited., PO Box 193, Lefebvre Place, Lefebvre Street, St Peter Port, Guernsey GY1 3LU
Email: complaints@neonsapphire.gg
Telephone: +44 (0)1481 720223

 

Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Post: Complaints, Lloyd’s, One Lime Street, London EC3M 7HA
Email: internaitonalcomplaints@lloyds.com or complaints@lloyds.com
Telephone: +44 (0)20 7327 5693 Fax: +44 (0)20 7327 5225
Website: www.lloyds.com/complaints

 

Should you be dissatisfied with our response or Lloyd’s final response, you may, if eligible, refer the matter to the Channel Islands Financial Ombudsman (CIFO) provided you do so within 6 months of the date of the Final Response.

Post: Channel Islands Financial Ombudsman (CIFO), PO Box 114, Jersey JE4 9QG
Telephone from Guernsey/Alderney/Sark: 01481 722218
Telephone from Jersey: 01534 748610
Telephone from outside the Channel Islands: +44(0)1534 748610
Email: enquiries@ci‑fo.org
Fax: +44(0)1534 747629